Last updated: 25th January 2025

Claudex is committed to protecting and respecting privacy and personal data. This policy outlines how information is collected, stored, and used. Transparency and fairness are the core principles guiding the handling of all personal data.

As a legal obligation, information is used in accordance with all applicable laws concerning the protection of personal data, including the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR), and other relevant data protection legislation.

1. Who We Are

1.1 The website and service are operated by Kattleya Limited T/A CLAUDEX, registered in England and Wales under company number 13612709. The registered office is located at 58 Leafields, Houghton Regis, LU5 5LX, United Kingdom.

1.2 Claudex acts as the ‘data controller,’ meaning responsibility is taken for determining how personal data is processed.

2. Purposes for Collecting Information

2.1 To fulfil and deliver orders placed through the website.

2.2 To provide information, products, or services that have been requested or which may be of significant interest.

2.3 To ensure website content is presented effectively for various devices.

2.4 To notify customers of important service changes.

2.5 To respond to enquiries, feedback, or complaints.

3. Data Collection: What and When

3.1 Personal data is collected when:

  • An order is placed: Information held includes name, email, telephone number, home address, shipping address, and billing address. Transaction data (cart contents) is also recorded to process the order. Note: Credit/debit card details are not retained or stored.

  • An account is created: Name and email address are collected.

  • Newsletter sign-up: Email addresses are collected via the website footer.

  • Direct contact: Information such as name and contact details are provided via email, social media, or telephone during enquiries.

3.2 Non-Personal Data: Certain technical information may be collected during website visits, such as pages viewed, traffic data, and system logs.

3.3 Cookies: The site uses cookies to distinguish users and improve the shopping experience. While most browsers allow the disabling of cookies, doing so will prevent the use of the shopping cart and the placement of orders.

4. Information Sharing

4.1 Internal Use: Personal information may be disclosed to members of the company for operational purposes.

4.2 Data Processors: Third-party service providers (such as hosting or technical support) are used under strict agreements. They are permitted to use data only as instructed and must hold it securely.

4.3 Fulfilment Partners: Names, addresses, and telephone numbers are shared with distribution partners (such as Evri) to enable successful delivery.

4.4 Feedback and Reviews: To maintain the high standards of the Claudex boutique, customers may be invited to provide feedback on products and services.

  • Trustpilot: Claudex uses Trustpilot A/S to collect independent reviews. For this purpose, the customer’s name, email address, and order number are shared with Trustpilot. Their privacy policy can be viewed directly on the Trustpilot website.

  • Google & Facebook Reviews: Customers may also be invited to share their experiences via Google Reviews and the Claudex Facebook Page. When engaging with these platforms, data is subject to the respective privacy policies of Google and Meta (Facebook).

  • Promotional Use: Any reviews or feedback shared publicly on these platforms may be used in promotional materials or social media to highlight the Claudex customer experience.

4.5 No Marketing Sales: Personal information is never sold or rented to third-party organisations for marketing purposes.

5. Data Storage & Security

5.1 Security Measures: Appropriate safeguards are maintained to ensure data integrity. Secure Socket Layer (SSL) encryption is used during checkout. While every effort is made to protect personal data, transmission over the internet is at the user’s own risk.

5.2 International Transfers: Data may occasionally be processed or stored at destinations outside the UK or the European Economic Area (EEA). All necessary steps are taken to ensure such data is treated securely and in line with this policy.

6. Lawful Bases for Processing

In accordance with data protection laws, information is used under the following bases:

  • Contract: Necessary to perform the contract of a purchase or to take steps at the customer’s request prior to a purchase.

  • Legitimate Interest: Used for business interests, such as marketing, provided these interests do not override individual privacy rights.

  • Legal Compliance: Necessary to comply with regulatory or legal obligations.

Note: Marketing consent can be withdrawn at any time via the ‘unsubscribe’ link in emails or by contacting hello@claudex.co.uk.

7. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Individual Rights

Under data protection laws, individuals have the right to:

  • Access: Request a copy of the personal data held.

  • Correction: Request the rectification of inaccurate information.

  • Erasure: Request the removal of personal data.

  • Objection/Restriction: Object to processing for marketing or restrict how data is used.

  • Portability: Request the transfer of data to another service.

To exercise these rights, please contact hello@claudex.co.uk.

9. Contact & Complaints

For any questions regarding this policy, please contact: Privacy – Claudex 58 Leafields, Houghton Regis, LU5 5LX, United Kingdom

Email: hello@claudex.co.uk If concerns regarding data handling are not resolved, a complaint may be filed with the Information Commissioner’s Office (ICO) at www.ico.org.uk.