Last updated: 20th January 2026

Shipping Options & Fees

All orders are dispatched from the studio via Evri’s fully tracked network. All orders are dispatched from the studio via Evri’s fully tracked network. We are pleased to offer complimentary shipping on all UK orders over £100.

For orders under £100, two tiers of service are available to suit your needs. Please note that our Order Handling Time is 1–2 business days (Monday–Friday).

  • Standard Tracked (Evri 48h): £3.99
    Estimated transit time is 2–3 business days, with a Total Estimated Delivery of 3–5 business days.
  • Priority Tracked (Evri 24h): £5.99
    Estimated transit time is 1 business day, with a Total Estimated Delivery of 1–2 business days.

Express Processing: To qualify for Priority Tracked delivery, orders must be placed before 2 pm Monday–Friday. Orders placed over the weekend or on bank holidays will be processed on the following working day. During peak periods or seasonal sales, Priority delivery may be temporarily unavailable.

Coverage & Destinations

Deliveries are made across the entire United Kingdom, including the Highlands, Offshore Islands, and Northern Ireland. Please note that service to the Isle of Man is currently unavailable. For BFPO (British Forces Post Office) addresses, please ensure the specific BFPO number is included within the address details at checkout.

Order Tracking & Delays

Once an order is dispatched, a confirmation email is sent containing a tracking link. Progress can be monitored in real-time via the Evri tracking portal.

  • Initial Tracking: Please note that tracking information for Standard 48h delivery may take up to 24 hours to become active after the initial dispatch notification.

  • Delays: If an order has not arrived within the estimated window, please consult the tracking link or the courier’s direct notifications. For further assistance, contact hello@claudex.co.uk.

Delivery Address & Successful Arrival

  • Address Accuracy: Please ensure the delivery address is correct at the time of registration. Due to the automated nature of the fulfillment process, changes cannot be made once an order has been placed.

  • Missed Deliveries: It is the recipient’s responsibility to ensure someone is available to receive the parcel. If a delivery attempt is unsuccessful, the courier will leave a calling card or update the tracking link with instructions for collection or redelivery. Parcels are typically held at a local office for 18 calendar days before being returned to the studio.

Cancellations & Order Confirmation

  • Cancellations: Requests to cancel an order should be sent to hello@claudex.co.uk immediately. While every effort is made to stop a shipment, it is not always possible once processing has begun. In such cases, the standard Return Policy applies.

  • Confirmations: If a confirmation email is not received shortly after ordering, please check spam or junk folders before contacting support.

Damaged, Incorrect, or Missing Items

Each Claudex order undergoes a thorough inspection before dispatch.

  • Damaged or Incorrect Items: Should a product arrive damaged or incorrect, please file a report within 5 days of receipt. Email hello@claudex.co.uk with the order number, the product/item number (found on the label), and clear photographs of the fault.

  • Out of Stock Items: Availability is subject to change. If an item becomes unavailable after an order is placed, that item will be cancelled, a full refund for that specific product will be issued, and the remainder of the order will be dispatched. Partial deliveries are not currently supported; if an item is missing from a delivery note, it indicates a cancellation due to stock.

  • Missing Orders: If a parcel has not arrived within 7 days of the dispatch date, please reach out to the support team for investigation.

Terms of Service: Bespoke & Custom Orders

1. Personalisation and Specifications As Claudex specializes in Bespoke Made-to-Measure products, each order is manufactured to the specific lengths, weave styles, and color combinations requested by the customer. It is the responsibility of the customer to ensure that all measurements and specifications provided at the time of order are accurate.

2. Exclusion of Right to Cancel In accordance with UK Consumer Contracts Regulations, the statutory right to cancel an order or return goods within 14 days does not apply to items that are made to the consumer’s specifications or are clearly personalized. Once a bespoke order has entered the production phase, cancellations cannot be accepted.

3. Quality Assurance and Minor Variations Each item is handcrafted, which may result in slight artisanal variations in weave tension or texture. These are not considered defects but are hallmarks of a bespoke, handmade product. While every effort is made to ensure color accuracy on-screen, slight variations may occur due to digital display settings and fabric dye lots.

4. Acceptance of Terms By completing a purchase of a Made-to-Measure item, the customer acknowledges and accepts that these goods are exempt from standard return and cancellation policies. In the rare event of a manufacturing fault or an error in the measurements provided by the studio, Claudex will rectify the issue as a priority—please contact hello@claudex.co.uk within 5 days of receipt.